Contact support with useful details
What to include
Include your device and operating system version, client name and version, the time of the issue, network, node name, exact steps, full error message, and what you have already tried. Attach only redacted screenshots and logs. Contact us through this website's support tickets for account, plan, and node issues. Problems with Surge or OpenClash itself can also be reported to its developer.
Copy this template
text
Device and operating system:
Client name and version:
Time and time zone:
Network (Wi-Fi / mobile / Ethernet):
Node name:
Steps and affected service:
Exact error:
Checks already performed and their results:Use a support ticket for account issues. Never post passwords, full subscription URLs, access tokens, node credentials or certificate private keys in public GitHub issues.
For a module issue, include its name, source and the result with it enabled versus disabled. Do not publish personal request bodies.