Reward links and purchase gifts

Sign in to the Benefits Center and find Reward Links. Claim a reward plan for yourself or generate a single-use link for a friend without spending benefit credits. Available campaigns, plans, quantities and eligibility follow the page.

Which purchases earn gifts

1. Expand the campaign's Eligibility. Check Qualifying purchases, billing periods, gifts per purchase, the per-account campaign limit and whether automatic renewals qualify.
2. Complete an actual paid purchase of the specified plan and period while the campaign is enabled, following the purchase steps. Manual renewal uses the same purchase entry.
3. Return to Reward Links and check available gifts, remaining capacity and the generated count before choosing to claim or share.

Only purchases meeting that campaign's rules earn slots. Adding account balance alone does not earn a purchase gift. Zero-cost orders, free claims, upgrades/switches and admin grants do not earn new slots. Automatic renewals qualify only when that campaign allows them; purchases made before it was enabled are not credited retroactively.

Earned slots do not require the original plan to remain active. Some other campaigns use your current active plan and a purchase made before the campaign began; check each campaign's Eligibility.

Reward plan and gift period

A campaign can offer a fixed plan or show Same plan as the original purchase. A matching-plan gift follows the order that earned its slot, while the gift period is preset separately. For example, buying Gold annually can earn a monthly Gold gift, and buying Silver annually can earn a monthly Silver gift. An annual purchase does not necessarily earn a full year as a gift.

A support-assisted change to the original order or switching your current account plan does not change an earned gift's plan. If one campaign has several available gift plans, currently available slots are used in purchase order. Check available gifts and plan duration before generating links. Slots for a temporarily unavailable reward are retained, while other available gifts can still be used.

Claim for yourself

Check original-order refund plans first

New orders are restricted as soon as gift credits are actually awarded, before generation or claiming. Historical orders keep their original rules: claiming for yourself counts as a claimed gift and then requires support for an original-order refund. Read the refund rules first.

1. Select Claim 1 for myself in the intended campaign.
2. Check the reward plan, gift duration and confirmation, then confirm to use one slot.
3. Check Plan Management. If you already have an active plan, the reward is queued as Pending; otherwise it activates immediately. Pending plans follow the queue and activation rules, without immediately adding data or time to your current plan.

A failed claim does not consume a slot. If the connection fails or the result is unclear, check plan records first, then return to the original campaign to retry. Do not keep claiming additional gifts to check the result.

Generate a link for a friend

Each link can be claimed once, and anyone holding it can claim it. Send it only to the intended recipient; keep it out of public chats, screenshots and public documents. Once claimed, the gift cannot be reset, deleted or returned to the slot pool.

1. Choose Quantity in the campaign and select Generate claim link. If fewer slots are available, use the actual generated result.
2. Expand Your generated links. Check each link's reward plan, status and Claim Deadline, then copy and send it to your friend.
3. The recipient opens the link and signs in or registers the account intended to receive the gift. Return to and refresh the claim page, check the account and plan, then select Confirm Plan Claim.
4. The recipient checks the Active or Pending record in Plan Management. The sender can check whether the original campaign shows the link as Claimed.

A link is valid for 365 days after generation. This is the claim deadline, not the reward plan's duration; check the campaign and claim page for that duration. Opening the page alone does not claim the gift: confirmation is required.

Reset, delete and campaign end

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Action or state	Result
Reset an unclaimed link	The old address stops working, a new address receives a new claim deadline, and the same slot remains used with the same reward plan.
Delete an unclaimed link	The old address stops working and its slot is returned. Generating again still requires campaign eligibility.
A link has been claimed	It cannot be reset or deleted. The slot is not returned if the recipient later deletes their account.
The campaign has ended	New purchases stop earning gift credits. Previously awarded credits can still generate links or be claimed for yourself. Existing links follow their own status and deadline; unclaimed links can still be reset or deleted.

Before resetting, tell the recipient that the old address will stop working, then send the replacement. If the reward plan or period is unavailable, generation, reset or claiming may be unavailable; follow the page's reason.

Original-order refunds and plan changes

New orders that actually receive gift credits do not support self-service plan changes, upgrades, refunds to account balance or applying a coupon after purchase. This applies before links are generated or claimed. Other orders on the account are unaffected; normal usage, activation and renewal switches remain available. Check Plan Management and contact support for special cases.

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Order or gift state	Handling
New-rule order with awarded gift credits	The original order is restricted even while all gifts remain unclaimed; deleting links or ending the campaign does not remove the restriction
Historical order, gifts unclaimed	Original change/coupon rules remain; an otherwise eligible refund revokes its unclaimed slots and links
Historical order, any gift claimed	Original-order refunds require support; other actions retain their original rules
Support-assisted refund	Unclaimed gift credits and links are revoked; claimed gifts and the recipient's plan are retained

The limit includes both generated links and unused awarded credits. A purchase earns only the remaining available credits; no credits are awarded when the limit is exhausted or the reward is unavailable, so that purchase does not acquire the new restriction. Lowering a campaign limit does not remove credits already awarded. Closing the campaign stops new awards while existing credits remain redeemable; temporary reward unavailability may still require waiting or support.

Coupon discounts at checkout and independently matching campaigns can still combine. A zero-paid purchase earns no new purchase gifts. The restriction concerns applying a coupon after purchase, which can refund a price difference. Historical orders retain their prior handling when such a settlement returns the entire paid amount to zero.

Before support handles a refund, provide the original purchase record, campaign name and related messages. Do not ask a recipient to claim while support is checking the order.

Troubleshooting

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Symptom	Check first
No new slots after payment	Whether the plan purchase actually completed, the campaign was enabled, the plan and period qualify, and automatic renewal is included.
Generation unavailable	The per-account limit, available slots, campaign state and reward availability; follow the displayed reason.
Current data did not increase after a self-claim	Check whether the gift was queued as Pending and follow queue or activation rules.
A friend cannot open or claim a link	Whether the address was replaced by a reset, expired, already claimed or has an unavailable reward.
Refund action missing or support required	The original order's eligibility and whether any associated gift has already been claimed.