Requests and diagnostics
For iPhone / iPad.
Inspect the wrong route
- Keep the VPN connected and reproduce the target operation once.
- Filter request records by its domain.
- Open details and inspect the matched rule, source, route and outbound.
- Compare these with the current mode, active network profile, rule priority and policy group.
If the request is absent, check capture, excluded routes and reused connections first.
Choose a tool
| Symptom | Start with |
|---|---|
| Wrong or missing DNS answer | DNS inspector and rules |
| Wrong node | Route diagnostics and request details |
| HTTPS rewrite not applied | MITM diagnostics, trust and modules |
| Disconnects after network changes | Network events |
| Support investigation | Diagnostic Package in Settings |
Export
Choose the relevant range in Settings → Diagnostic Package, export and inspect it before sharing through a ticket. A diagnostic package describes that session, not every application or node.
Network events help correlate disconnects and reconnects with the time of a network change. Include the time zone and reproduction steps.
Review names, domains and personal data before public sharing. Never put complete configurations, access tokens or certificate private keys into a public repository.